1. What is the return/exchange policy?

Eligible items for return or exchange must be returned within 30 days of the date of purchase. All items returned for refund or exchange must be unworn and in re-sellable condition, with tags attached.

Refunds may be made in only two ways: money back on a credit/debit card or store credit in the form of a gift card. Under no circumstance can we give cash back on returned items.

Items that are not eligible for return or exchange include all shoes, specialty stethoscopes, gift cards, embroidered items, and orders picked up more than 30 days after being received in the store.

2. How do I return or exchange items purchased online?

You may return items in one of two ways:

FREE IN-STORE returns or exchanges.

You are welcome to return or exchange your items in store for free. Our associates will be happy to assist you in finding just the right replacement, refund your money to a credit/debit card, or issue you a store credit in the form of a gift card.

SHIP ITEMS to our store for a refund only.

Ship your items to 912 LaPorte Road, Waterloo, IA 50702. You are responsible for paying your own shipping costs to return the items. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during shipment.

Once your return is received, we will inspect the items and determine if they are eligible for a refund. If you are approved for a refund, we will call you for your credit/debit card information number to make the refund.

If we determine the items are not eligible for a refund, we will call and email you with that determination. You are responsible for picking the items back up or paying for shipping to have them returned to you. We will not hold any ineligible items for more than 30 days.